EXCHANGE & RETURNS POLICY
Custom Products
All TBF products are made to order.
Custom products cannot be returned or exchanged, as they are exclusively designed for each customer.
Non-Custom Products
Non-custom items may be exchanged within the legal timeframe, if provided in perfect condition..
Shipping costs for exchanges or returns of non-custom items are the responsibility of the customer.
How to Request an Exchange/Return
The customer must contact TBF support via email or through the contact form available on the website.
It is necessary to provide order details and, if applicable, photos of the product.
POLÍTICA DE TROCA E DEVOLUÇÕES
Custom Products
All TBF products are made to order.
Custom products cannot be returned or exchanged, as they are exclusively designed for each customer.
Non-Custom Products
Non-custom items may be exchanged within the legal timeframe, if provided in perfect condition..
Shipping costs for exchanges or returns of non-custom items are the responsibility of the customer.
How to Request an Exchange/Return
The customer must contact TBF support via email or through the contact form available on the website.
It is necessary to provide order details and, if applicable, photos of the product.
